Give us the problem.
Don't write a legal essay. Tell us what happened in normal English. This is an assessment request only. We do not accept responsibility for the case until we issue a Case Acceptance and Resolution Mandate and you accept it.
This intake is for testing. Payment setup is simulated, so no card is collected and nothing is charged. We do not contact any supplier in this preview. Please do not submit another person's confidential information.

What's gone wrong?
What would make this HANDLED?
Your details
Creating the case asks us to assess the matter. It does not create a HANDLED case contract, authorise us to contact the other company, or transfer responsibility for any limitation or court deadline. You can read the Privacy Notice and Terms.
Add your evidence
Case saved. Add the invoices, emails or screenshots that show what happened. PDF, JPEG, PNG or plain text, up to 10 MB each. Files are encrypted as soon as they arrive.
Assessment
Authority and fee
Payment setup
The live service sets up a success fee mandate here. In this development preview no card is collected and nothing can be charged. This step only records that setup would happen.
Consider the paperwork started.
Case is ready for operator review. In the live service we would begin the agreed chasing and escalation and keep you updated. You can check progress any time.