Legal & Regulatory Notice
HANDLED is designed to go further than a complaint template without pretending to hold legal or regulatory powers it does not have.
1. Corporate disclosure
HANDLED is a trading name of WEIRD WISDOM LIMITED, a private limited company registered in England and Wales under company number 15665363. Registered office: 1 Alfriston Park, Seaford, England, BN25 3LS.
Email: legal@handledhere.com. A live service telephone number must be added before production launch. If the company is VAT registered, the VAT identification number must also appear on the live site and invoices.
2. HANDLED is not a solicitors' practice
WEIRD WISDOM LIMITED is not presented as an SRA authorised law firm. HANDLED does not use the title solicitor or imply a right to carry on reserved legal activities that it does not have.
Activities that are not reserved can include factual case organisation, ordinary complaint handling, negotiation and certain support before proceedings. Whether a particular task becomes a reserved legal activity depends on what is actually done, not what the task is called.
3. Conduct of litigation
Under the Legal Services Act 2007, the conduct of litigation is a reserved legal activity and includes issuing proceedings and the commencement, prosecution or defence of proceedings and ancillary functions. HANDLED therefore does not issue or conduct court proceedings for clients unless that work is provided through a person/entity lawfully authorised or exempt.
A business customer may be able to issue and conduct its own claim. HANDLED may organise the factual file and evidence, but it will not purport to be a third party court representative or use a customer's court account to issue proceedings on their behalf.
4. FCA regulated claims management categories
The general HANDLED service does not accept claims requiring FCA claims management permission. The regulated categories currently include advice, investigation or representation concerning personal injury, financial services or financial products, housing disrepair, specified benefits, criminal injury and employment related claims, as well as regulated claims lead generation activity.
Accordingly, cases involving banks, lenders, insurance, investment products, employment claims, personal injury and the other regulated categories are rejected or routed only through a separately confirmed authorised pathway.
5. Debt collection and enforcement
HANDLED's launch service is not a general customer debt collection product. Where a judgment exists, HANDLED may coordinate referral to the appropriate court or authorised enforcement provider. Any application or enforcement function that must legally be carried out by an authorised or certificated person is carried out by that person/provider, not simply by virtue of the HANDLED brand.
6. Court enforcement thresholds
For execution against goods in England and Wales, current rules generally require a County Court judgment under £600 to be enforced in the County Court; £600 to under £5,000 may be enforced through the County Court or High Court; and £5,000 or more is enforced in the High Court. Judgments arising from agreements regulated by the Consumer Credit Act 1974 remain enforceable only in the County Court. Thresholds and rules can change and are checked at the point of enforcement.
7. ADR and ombudsman representation
Some sector schemes expressly permit an appointed representative. For example, current CISAS materials permit a representative with signed authority, and telecom ADR access is available to qualifying small businesses after the applicable complaint period or deadlock. Energy Ombudsman routes similarly use complaint/deadlock eligibility. Rules specific to a scheme prevail over HANDLED's general authority form.
8. Conduct before proceedings
Where litigation may follow, HANDLED's workflows are designed to preserve a chronology, exchange enough information to understand positions, consider settlement/ADR and follow any applicable protocol that applies before proceedings, or the general Practice Direction governing conduct before proceedings are issued. A court may take a material failure to comply into account.
9. No guarantee
Neither complaint escalation, ADR, judgment nor enforcement is guaranteed. Even a valid judgment may be difficult or impossible to enforce if the debtor has no recoverable assets, is insolvent or cannot be located.