Business broadband & telecoms

When this is a good HANDLED case

You have a business problem with a supplier or service provider, the desired outcome is clear, and there is enough evidence to pursue it sensibly.

• We identify the counterparty, account/order and key dates.
• We extract the evidence and promises already made.
• We define the target outcome before contacting them.
• We chase deadlines and escalate through the available process.
• We verify the actual result before closing the case.

What to send us

Anything that helps establish what happened: invoice, order confirmation, cancellation request, complaint reference, email thread, screenshots, delivery evidence or account statement.

What success looks like

Success is objective and agreed before we start: the refund is received, the charge is reversed, the cancellation is confirmed, the goods are replaced, or another defined remedy actually happens.